Customer Testimonials

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Google May 22, 2022

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Google May 22, 2022

Martin Cruz has been outstanding to deal with throughout the buying process!

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Google May 21, 2022

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Google May 21, 2022

Lance was my client advisor. By far the best, was straightforward and made my experience at the dealership enjoyable.

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Google May 20, 2022

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Google May 20, 2022

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Google May 19, 2022

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Google May 19, 2022

Good fast service!

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Google May 19, 2022

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Google May 19, 2022

Great!

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Google May 19, 2022

Great process and great people to work with to find the right car.

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Google May 18, 2022

Had a great experience working with Brittney Fisher at BMW Fairfield! Had a very relaxed, no pressure conversation to help answer questions about the vehicle we were interested in, and even got some great podcast tips! If you’re in the market for a vehicle and want a trustworthy sales consultant to support you, I highly recommend reaching out to Brittney!

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Google May 18, 2022

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Google May 17, 2022

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Google May 17, 2022

After having a not-so-great experience with the service dept on my current BMW, I decided to give their sales team a shot as I was in the market for a new car. Let me say that Brittney was amazing. Huy lent a helping hand in finalizing some things with BMW Finance and really came thru clutch as well. I expressed interest online in an X2 they had. Within minutes Brittney had reached out and offered to answer questions without coming off pushy....just very helpful...which is hard to do in the car sales business. I was able to make ...

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Google May 16, 2022

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Google May 11, 2022

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Google May 11, 2022

Nice place, very friendly, modern installation and very good overall experience!

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Google May 10, 2022

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Google May 6, 2022

My experience at the BMW of Fairfield was amazing! We came by to check out the 2022 230i which has been out of stock every where. Luckily we met Brittney who gave us an outstanding experience. From just checking out the car all the way to purchasing the car. She exceeded our exceptions and her customer service was exactly what we were looking for. PLEASE ask for Brittney if you are planning on purchasing a car at this location I promise you, you won’t it regret! Thank you Brittney for making this experience the best. ;)))

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Google May 6, 2022

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Google May 6, 2022

Mierl took really good care of us while I had my BMW serviced and kept me updated during the whole process. I really liked the summary video of the car after the service was completed! It's something I've never seen done before. I'd definitely bring my car back for its next service and refer anyone who wants to get their BMW serviced but not have to cross the bridge.

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Google May 5, 2022

Raymond was a great help and walked me through the steps. We will be coming back. Thanks again!

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Google May 4, 2022

Brittney Fisher is amazing. She helped our family purchase x5 hybrid model. She is extremely knowledgeable and capable to handle any and all aspects of the process from getting to know us to understanding the vehicle , from preparing the financial paper work to picking up the vehicle, from making a deposit to closing the contract. I would not hesitate recommending her for any vehicle purchase need. If I could give ten stars I would.

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Google May 2, 2022

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Google May 2, 2022

Great place to get service, they go above and beyond to accommodate you. Mierl, my Service Advisor, was such a big help.

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Google May 2, 2022

Ask for Britney Fisher, she is the best! She is amazing and makes the process really smooth. She goes above and beyond for her customers and tries to help as much as possible. Great service and they know their stuff. Easy 5 stars for Britney Fisher.

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Google Apr 30, 2022

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Google Apr 28, 2022

The Service Advisor and Service Mgr worked with BMW to get them to assist in covering part of the cost of the repair which I was grateful for.

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Google Apr 28, 2022

Mierl truly went the extra mile making my service experience the best I have ever had. I have owned many other brand cars and dealt with less than professional, non communicative, and disrespectful service folks. I have been pleasantly surprised and more than satisfied both times I have taken my car for service. Mierl most recently took the time to contact BMW warranty department to see if they would be willing to cover even a portion of my AC since I had just barely gone over the mileage. He could have just had me pay the full price, but he ...

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Google Apr 28, 2022

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Google Apr 27, 2022

Personnel are very nice and very attentive

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Google Apr 26, 2022

Raymond my Service Advisor greeted me professionally. I had BMW check my valve stem because I hit a curb. They checked all tires. Performed TPM system reset. Also replaced missing valve stem cover. They also washed my car and performed a complimentary BMW multi point inspection that was due. Great service with friendly, courteous staff. Thanks again to Raymond, for keeping me informed during service.

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Google Apr 24, 2022

Very friendly and informed team. They make everything so easy for me. I use to take my vehicle to a different dealership for service, but after one trip to this location I was sold. I take my car here now for all my car's repairs and service.

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Google Apr 23, 2022

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Google Apr 21, 2022

Ray took fantastic care of me and I’m thrilled with BMW Fairfield’s service… top notch!

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Google Apr 21, 2022

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Google Apr 20, 2022

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Google Apr 20, 2022

Great customer service, and very thorough attention in regards to the work being performed.

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Google Apr 19, 2022

Great service. Responsive and straightforward in pricing and terms. Definitely my best car buying experience. Highly recommended.

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Google Apr 17, 2022

IIn and out. Great service, everyone helpful. Always easy . Thank you.

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Google Apr 14, 2022

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Google Apr 11, 2022

Very sociable and friendly employees.

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Google Apr 10, 2022

I was greeted by nice, professional, and most importantly friendly people. It was very easy to communicate my concerns for my vehicle as the tech who was working on my car greeted me and assured me he knew what the issue was and that he would take care of it. To my surprise I received a video of his showing me the issue and how to resolve it. Very good experience and I will continue to direct my family and friends to purchase their next car from BMW Fairfield "my mom purchased her new 330i there after borrowing my ...

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Google Apr 5, 2022

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Google Apr 3, 2022

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Google Apr 1, 2022

Excellent customer service from start to finish. Conveniently diagnosed the issue and sent details via text and email to review, check/confirm what we wanted repaired, and even included a video with the technician showing and describing the problem. And they were able to complete repairs by end of day. Made BMW Fairfield our “home” service center.

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Google Apr 1, 2022

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Google Mar 29, 2022

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Google Mar 28, 2022

Fast professional and friendly

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Google Mar 24, 2022

I made contact with Angel on 3-22-22, by phone and he was a wonderful person & salesman. We discussed the car that I was looking at online. We discussed the bottom line of the financials with no hassle at all. I drove from Sacramento on 3-23-22, and upon arrival everything we discussed was written in the paperwork! Great experience, so send all your family and friends to them. Thanks Angel for a painless wonderful experience. You're the man!

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Google Mar 23, 2022

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Google Mar 20, 2022

I had a great experience here. Although only one person was at the service counter, he was very attentive and professional. Everyone did a fantastic job.

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Google Mar 15, 2022

Service was awesome!!! I will always buy my BMW from here!!! The way they made my wife feel so special with her new BMW PURCHASE made me just so happy inside!! I tell you they made my heart smile !!! THE BEST DEALER IN THE BAY AREA!!! Seriously people you must go see for yourself!!

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Google Mar 12, 2022

I had a great experience with Angel Rodriguez! I was on the fence between a few different sedans, and during the back and forth Angel was super helpful. I got a great deal on my 330i and my trade in. My personal reason to recommend Angel comes from the way he treated me and my daughter. He’s a good guy who loves cars and genuinely enjoys people. Everyone else I met there from, trade evaluation to the parts desk really seemed to enjoy people and their work. Having been to several Sacramento dealerships, I can say it’s more ...

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Google Mar 10, 2022

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Google Mar 8, 2022

I want to thank BMW of Fairfield and salesman Jon Smith for making my experience as pleasant as possible. Good effort on the follow up, before and leading up to sale and after. I appreciated his patience for a tough customer like myself and maintaining a fun friendly attitude all the way through and a professional demeanor. I especially enjoyed the end where they put a blanket on the car in showroom for a reveal and made a fuss with music about the purchase complete with pictures. Nice touch on that.

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Google Mar 8, 2022

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Google Mar 6, 2022

BMW Fairfield is the best BMW dealership my family and I have experienced. Andrew is extremely knowledgeable, patient, and transparent. He is very informative, an active listener, and took the time to help me understand the bells and whistles in my car. Thank you Andrew for your time!

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Google Mar 6, 2022

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Google Mar 4, 2022

I recently purchased a CPO 2018 M550I. While I love the car in and of itself, what was really impressing to me was the sales staff. Their one price, one person, one hour policy certainly helps, but the staff is knowledgeable, friendly, and does not push to get you to sign. My client advisor was Jeremy Clay and was fantastic to deal with. Also, I found that the prices of their cars to be extremely competitive, especially in this used car frenzy we are currently experiencing. Additionally, after the purchase, you will meet with a "BMW Genius" who ...

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Google Mar 3, 2022

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Google Mar 2, 2022

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Google Feb 28, 2022

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Google Feb 27, 2022

Purchased a used vehicle, & everything went smoothly. Jon & Greg are awesome. Worked late to make sure my car was delivered the same day. Very friendly & when the car had a fluke, I brought it back the next day & everything was checked over. Super pleasant experience.

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Google Feb 26, 2022

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Google Feb 26, 2022

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Google Feb 26, 2022

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Google Feb 24, 2022

First rate service and very helpful staff. Very happy.

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Google Feb 24, 2022

Great service!!! Easy and professional experience!

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Google Feb 23, 2022

Excellent care and courtesy. Comfortable waiting area and the best coffee in town!

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Google Feb 22, 2022

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Google Feb 20, 2022

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Google Feb 17, 2022

The person that handled the customer service aspect when I brought my car in for maintenance (3 recalls—airbags, gas pump), was excellent. My car was dropped off on a Friday and now Monday I’ve started to see a gas pump vapor light come on telling me to tighten my cap. It’s happened a couple times and the cap is tight. So now it seems o can smell vapors too, so I guess I’ll have to take it back to see what didn’t get fixed.

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Google Feb 14, 2022

Great service!

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Google Feb 14, 2022

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Google Feb 12, 2022

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Google Feb 9, 2022

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Google Feb 7, 2022

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Google Feb 7, 2022

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Google Feb 6, 2022

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Google Feb 5, 2022

I had an extremely stressful situation with my car and everyone at BMW Fairfield made me feel so much better about it. I got a quick appointment, it only took a few minutes to give them the car and get the rental, and they have SNACKS! (my sons favorite part) I appreciate Steven as well. He walked me through each step and explained the process so I wasn't overwhelmed with the repairs. I love the free rental that makes my life so much easier. Customer service was above and beyond. Like Maya Angelou said “I've learned that people ...

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Google Feb 4, 2022

I am always impressed by the professional and courteous service I receive from BMW Fairfield. It is family owned and I’m beyond happy about my purchase of an x3 that just recently underwent some routine maintenance work. Service staff are very knowledgeable, friendly, professional, and have great communication. I felt very supported and taken care of ! Thank you! I highly recommend BMW Fairfield for sales and service!!!!

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Google Feb 3, 2022

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Google Feb 3, 2022

From beginning to end we were taken care of in a friendly and comfortable atmosphere. Angel ensured that we had all the information we needed and also went out of his way to let us know all of our options. He took care of us from start to finish and made the experience amazing.

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Google Feb 1, 2022

Ray and his team did an outstanding job! Great, efficient service and attention to detail!

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Google Jan 30, 2022

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Google Jan 30, 2022

Great customer service, look for Brittney 🙂 she was very helpful when we were looking for a vehicle.

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Google Jan 30, 2022

Adam was super professional and extremely knowledgeable about the car, services, and products. By far the best customer service we've received at any luxury dealership.

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Google Jan 28, 2022

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Google Jan 25, 2022

Tire replacement and wheel alignment.

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Google Jan 24, 2022

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Google Jan 24, 2022

BMW of Fairfield is a fantastic place to buy a vehicle. The dealership is nicely spread out and showroom floor is clean and modern. Their 1-1-1 practice is incredibly helpful, it’s a wonder why more dealerships don’t adopt that. Adam Herren was the awesome salesmen that helped me buy my first beamer. After my initial appointment, he stayed in contact with me to let me know of any cars coming that I might be interested in, even after months of searching. After answering a ton a questions with patience and professionalism, we made a deal and he ...

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Google Jan 23, 2022

My husband and I worked with Adam and Angel and they were both very personable, professional and knowledgeable. Angel patiently walked us through the purchasing process and when we had to leave before the final papers were ready to sign, he offered to deliver the car. Later that evening, he showed up with his co-workers who were just as polite and professional. While my husband signed all the documents, one of Angel’s colleagues (Ezra) walked me through the many, many interior features like a seasoned pro. The guys seemed genuinely excited about our car purchase, which amped up our ...

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Google Jan 20, 2022

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Google Jan 19, 2022

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Google Jan 17, 2022

I had the pleasure of working with Adam. I went in knowing exactly what I wanted and unlike other sales people who try to show you other options if they don’t have it, he didn’t. Instead he took the time to find the car that I wanted and guide me through the process of getting it. Aside from his professionalism, he took the time to listen to me and made the experience much more enjoyable than it was in the past. I would highly recommend working with him if you’re looking for your next car!

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Google Jan 16, 2022

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Google Jan 14, 2022


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